qu89 Privacy Policy
Your Data, Your Rights, Our Obligations

1 Who We Are

This Privacy Policy is issued by the qu89 platform, accessible at qu89.net ("qu89", "we", "us", "our"). qu89 is an internationally licensed online casino and sports betting platform that provides gaming and betting services to players including those in Pakistan.

For the purposes of data protection law, qu89 is the data controller in respect of personal data collected from players through the qu89 website, mobile-optimised platform, and all associated services. As data controller, qu89 is responsible for determining the purposes and means by which your personal data is processed.

The qu89 Privacy Policy should be read in conjunction with the qu89 Terms & Conditions, which govern the overall relationship between you and the qu89 platform. By using qu89, you acknowledge that you have read and understood this Privacy Policy.

2 Data We Collect from You

qu89 collects the following categories of personal data in the course of providing its services to Pakistani players:

2.1 Registration Data

When you create a qu89 account, we collect: your full legal name, date of birth, Pakistani mobile number, email address, and the city or region in Pakistan from which you are registering. This data is required to establish your qu89 account and to verify your eligibility to use the platform.

2.2 Identity Verification (KYC) Data

To comply with qu89's international licensing obligations and anti-money-laundering requirements, we collect identity verification documents when you request a withdrawal. This includes: a copy of your CNIC (Computerised National Identity Card) or Pakistani passport, proof of address (such as a utility bill, bank statement, or mobile wallet screenshot), and proof of your payment method.

2.3 Financial and Transaction Data

qu89 records all financial transactions associated with your account, including deposit amounts, withdrawal requests, payment methods used (JazzCash wallet number, EasyPaisa account, bank account details, card details), transaction dates and times, and bonus credits and wagering activity. This data is essential for processing payments and for regulatory compliance purposes.

2.4 Gameplay and Betting Data

qu89 maintains records of your gaming and betting activity on the platform, including games played, bets placed, cricket and PSL betting markets accessed, outcomes, session durations, and responsible gaming tool usage. This data is used to personalise your qu89 experience, investigate disputes, and comply with licensing requirements.

2.5 Technical and Device Data

qu89 automatically collects technical data when you access the platform, including: your IP address, device type and operating system, mobile network operator (Jazz, Zong, Telenor, Ufone), browser type and version, referring URLs, pages visited within qu89, and session timestamps. This data is used for security monitoring, platform optimisation, and fraud detection.

2.6 Communications Data

If you contact qu89 customer support, we retain records of your communications including chat transcripts, email correspondence, and support ticket records. These records are used to resolve your query and to improve the qu89 support service.

3 How qu89 Uses Your Personal Data

qu89 uses the personal data we collect for the following specific purposes:

4 Legal Basis for Processing Your Data

qu89 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and qu89 — including account creation, payment processing, and game provision.
• Legal obligation: Processing required to comply with qu89's obligations under its international gaming licence, anti-money-laundering regulations, and responses to lawful authority requests.
• Legitimate interests: Processing for qu89's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your fundamental rights.
• Consent: Processing for optional purposes where you have given clear, informed consent — primarily the receipt of qu89 marketing communications. You may withdraw consent at any time without penalty.

5 Sharing Your Personal Data

qu89 does not sell, rent, or trade your personal data. qu89 shares your personal data only in the following circumstances:

5.1 Service Providers and Data Processors

qu89 engages third-party service providers to assist in operating the platform. These include payment processors (handling JazzCash, EasyPaisa, and bank transfer integrations), identity verification providers, cloud hosting providers, game software providers, and fraud detection services. All third-party processors are bound by data processing agreements that restrict their use of your data to the purposes for which it was shared.

5.2 Legal and Regulatory Disclosure

qu89 may disclose your personal data to regulatory authorities, law enforcement bodies, or courts where required by applicable law or where qu89 reasonably believes disclosure is necessary to: comply with a legal obligation, protect the rights, property, or safety of qu89 or its players, or investigate fraud or other unlawful activity.

5.3 Business Transfers

In the event that qu89 or its parent entity undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of the transaction. qu89 will notify affected players in advance of any such transfer where reasonably practicable.

6 Cookies and Tracking Technologies

The qu89 website uses cookies and similar tracking technologies to provide a functional, personalised, and secure platform experience. The following categories of cookies are used on qu89:

• Strictly necessary cookies: Required for the qu89 platform to function. These include session authentication cookies that keep you logged in to your qu89 account during a session. These cannot be disabled.
• Functional cookies: Remember your qu89 preferences such as language settings, previously selected games, and responsible gaming limit configurations.
• Analytics cookies: Used by qu89 to understand how players navigate the platform, which games are most popular, and where technical issues occur. Analytics data is aggregated and does not identify individual players.
• Security cookies: Help qu89 detect unusual login patterns, bot activity, and potential fraud on the platform.

You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the qu89 platform.

7 Data Security

qu89 implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction:

• 256-bit SSL/TLS encryption for all data in transit between your device and qu89 servers.
• Encryption at rest for sensitive data fields including identity documents and financial records.
• Role-based access controls ensuring qu89 staff can access only the data necessary for their specific job function.
• Two-factor authentication requirements for qu89 platform administrative access.
• Automated fraud detection and anomaly monitoring running continuously on all qu89 account activity.
• Regular penetration testing and security audits conducted by independent security professionals.
• Incident response procedures for security events, including defined notification timelines for affected players.

While qu89 applies industry-standard security measures, no platform can guarantee absolute security. You play an important role in protecting your own qu89 account by using a strong, unique password and enabling two-factor authentication where available.

8 Data Retention

qu89 retains your personal data for as long as your qu89 account is active and for a defined period thereafter, in accordance with the following schedule:

Upon expiry of the applicable retention period, qu89 will securely delete or anonymise your personal data in accordance with its data disposal procedures.

9 Your Privacy Rights

Subject to applicable law, you have the following rights in respect of your personal data held by qu89:

To exercise any of the above rights, contact qu89 at [email protected] with your full name, qu89 account username, and a description of the right you wish to exercise. qu89 will respond within 30 days. In some cases, we may need to verify your identity before processing your request.

Please note that certain rights are subject to limitations where qu89 has overriding legal obligations — for example, qu89 cannot delete financial transaction records that are subject to mandatory retention periods under anti-money-laundering law.

10 Children's Privacy and Age Restriction

qu89 conducts age verification as part of the withdrawal process and reserves the right to request age verification documentation at any stage of the account lifecycle. If you are a parent or guardian and believe your child may have accessed the qu89 platform, please contact qu89 support immediately at [email protected] so that the account can be closed and all associated data deleted without delay.

11 International Data Transfers

As an internationally licensed platform, qu89 may transfer your personal data to countries outside Pakistan for storage or processing purposes. Where such transfers occur, qu89 ensures that appropriate safeguards are in place to protect your data, including:

• Data processing agreements containing standard contractual clauses with third-party processors located in other jurisdictions.
• Transfer only to jurisdictions that maintain data protection standards equivalent to or exceeding those applicable to the qu89 platform.
• Regular review of international transfer arrangements to ensure ongoing compliance.

By registering a qu89 account and using the platform, you acknowledge that your personal data may be transferred to and processed in countries outside Pakistan as described in this section.

12 Marketing Communications

qu89 sends promotional communications — including information about bonuses, PSL special offers, seasonal promotions, and new game launches — only to players who have actively opted in to receive them at the time of registration or at a later point through their qu89 Account Settings.

You may unsubscribe from qu89 marketing communications at any time by:

• Clicking the unsubscribe link in any qu89 marketing email.
• Updating your communication preferences in your qu89 Account Settings.
• Contacting qu89 support and requesting removal from marketing lists.

Opting out of marketing communications will not affect the delivery of transactional communications related to your qu89 account, such as deposit confirmations, withdrawal notifications, and security alerts — these are sent regardless of marketing preferences as they are necessary for the operation of your account.

13 Third-Party Services Integrated with qu89

The qu89 platform integrates third-party services to provide game content, payment processing, and platform analytics. These third parties operate under their own privacy policies and qu89 is not responsible for their independent data practices. When you interact with a third-party service integrated within qu89 — such as a live dealer game studio or a payment processor — that provider's privacy policy governs the data collected in that interaction.

qu89 does not embed third-party social media trackers or advertising pixels that would allow social media companies to track your activity on the qu89 platform.

14 Updates to This Privacy Policy

qu89 reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, qu89 will notify registered players via the contact details associated with their qu89 account at least 14 days before the changes take effect.

The current version of the qu89 Privacy Policy is always available at qu89.net/privacy-policy and is identified by the "Last Updated" date at the top of this document. Continued use of the qu89 platform after the effective date of a policy update constitutes acceptance of the revised Privacy Policy.

15 Contact qu89 About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by qu89, please contact us through the following channel:

This Privacy Policy was last reviewed and updated on 1 January 2026. qu89 recommends all players review this document periodically. Your continued use of the qu89 platform constitutes acknowledgment of the current version of this Privacy Policy.